AI agents for retail and e-commerce.
Most shopping questions are the same handful: where is my order, can I return this, is it in my size. Vykorr agents answer them on WhatsApp, Instagram and web chat from your own catalogue and policies, confirm orders before they ship, and follow up the shoppers who nearly bought.
What the agents handle.
On WhatsApp, Instagram, web chat, email and phone, in your customers' languages, from your own information and inside your rules.
- Product advice
- Answers questions on sizes, stock, materials and delivery from your live catalogue, suggests alternatives and sends a checkout link, including pay-later options you offer.
- Order tracking
- Tells customers where their order is from your store or courier data, and explains a delay before they have to ask twice.
- Returns and exchanges
- Explains your policy, starts the return or exchange, and passes exceptions to your team.
- Cash-on-delivery checks
- Confirms the address pin, time slot and amount before dispatch, and offers to pay by link instead, so fewer deliveries fail.
- Abandoned carts
- Follows up shoppers who left a cart, if they agreed to hear from you, with an answer to the question that stopped them.
- Reviews
- Asks every customer for a review after delivery and drafts replies to new ones in your tone.
- Store staff help
- Answers staff questions on stock, promotions and policies from your own data.
More than a chatbot.
Most chatbots collect a question and stop. These agents finish the job.
Knows your live stock and prices.
Changes or cancels an order within your rules.
Speaks to customers in their language.
Works on the channels your customers already use.
An example day.
What a day can look like once the agents are live. Illustrative, not a client log.
Where is my order? Answered with the courier status and a delivery window.
A customer wants a smaller size. An exchange is started under your policy and the label sent.
A shopper asks if the black version is coming back. A back-in-stock alert is set up.
Tomorrow's cash-on-delivery orders are confirmed. Six customers switch to paying by link.
A return outside your policy is passed to the team with the order history attached.
The lines it won't cross.
- Refunds and exceptions only within the policy you set.
- Never asks for card numbers in chat; payments go through secure links.
- Asks every customer for reviews, never only the happy ones.
- Marketing messages only to customers who opted in, within each platform's rules.
Connects to your systems.
- Shopify, WooCommerce, Salla, Zid, Magento
- Pay-later and payment links from Tabby, Tamara and Stripe
- Courier tracking with an API
- Klaviyo and HubSpot
- Zendesk and Freshdesk
Examples of systems we connect to where they offer an API, a webhook or an email feed. Names are examples, not partnerships.
How we start.
Three engine burns, in this order, for every agent. The first one proves itself on real conversations before anything else changes.
Burn 01
Survey
We start with a real workflow that costs money and time: manual, slow and spread across inboxes and spreadsheets.
Burn 02
Build
We design a focused product or agent where AI does real work: drafting, comparing and chasing, with a person making the calls that matter. No features for show.
Burn 03
Operate
We stay with it end to end. We ship fast, watch it fly, and keep improving it with the people who use it.
Common questions.
Does it work with our online store?
Yes. Where your store and courier offer an API, the agent reads orders and stock directly. Otherwise it works from your order data and policies. We check which applies first.
Does it work for shops without an online store?
Yes. Product questions, stock checks, holds and reviews work for physical shops too.
Will it send marketing messages?
Only to customers who have agreed to hear from you, and within each platform's rules for business messages.
Which languages does it speak?
Arabic and English from day one, replying in the language the customer uses. Other languages can be added and tested with you.
AI agents for other industries
- Real estate brokers and property managers
- Property developers
- Healthcare and clinics
- Hotels, holiday homes and serviced apartments
- Restaurants and F&B groups
- Schools and education
- Car dealers, rentals and service centres
- Professional services and business setup
- Fitness, beauty and wellness
- Logistics, couriers and field services
- All AI agents
Bring us a workflow. We will send an agent.
Tell us how your team works today. We will come back with the agent we would build first and how it would work.